topic Stac code in SIM cards & Porting

Stac code

Gaheez — Mon, 09 Jan 2023 22:36:06 GMT

Hi I’m EE new customer I skipped the stac code bit and I’m not sure how to use stac code now to end my other network monthly plan

Re: Stac code

XRaySpeX — Tue, 10 Jan 2023 00:25:41 GMT

@Gaheez : Once you've received your SIM from EE, get your STAC from your current network & give it to EE using Fill out this quick form to transfer your number .

Re: Stac code

Gaheez — Tue, 10 Jan 2023 04:32:02 GMT

Yeah I will get the stac code, would I be able to keep the ee new number because I don’t want my old network number

Re: Stac code

Leanne_T — Tue, 10 Jan 2023 08:45:15 GMT

Hi @Gaheez

If you don't want to keep the number, please call the other network to cancel the contract and not use the number on your new EE account.

Leanne.

Re: Stac code

velyagoscar — Tue, 04 Jul 2023 11:26:07 GMT

[Mod edit: Please do not post your PAC or STAC code in this public forum. Thanks]

Re: Stac code

James_B — Tue, 04 Jul 2023 11:33:09 GMT

Hi @velyagoscar,

Welcome to the EE Community. 🙂

How can we help today? Are you in the process of switching to EE?

James

Re: Stac code

OfCourse — Fri, 01 Sep 2023 09:30:57 GMT

Thank you. I've found that and filled it in for my similar problem. O2 had not actioned my telephoned request to close my account, and EE chat suggested a 50 minute wait. I'd searched the EE site while logged in to find out what to do with a STAC code, but that page had not appeared.

For others reading this thread: That page is mis-titled "keep your number" and yet when you fill it in, it offers to take your PAC code to keep your old number, or your STAC code to cancel your old number.

Re: Stac code

Leanne_T — Fri, 01 Sep 2023 09:48:42 GMT

Thanks for the feedback and for letting other customers know @OfCourse

Leanne 🙂

Re: Stac code

OfCourse — Fri, 01 Sep 2023 10:39:06 GMT

Except that it failed! I have now had a text from EE telling me so, and to phone 150 - which required me to do a "visual check" before letting me ring again; and there is an indeterminate wait! Why is the help line not properly staffed? How can it ALWAYS be that you are receiving a very high number of calls? And why is the music so awful?

I don't have time for this.

Re: Stac code

Leanne_T — Fri, 01 Sep 2023 11:25:10 GMT

I am sorry to hear this @OfCourse

The team will get this sorted when they are available and make this as quick as possible for you.

Leanne.

Re: Stac code

OfCourse — Fri, 01 Sep 2023 12:25:32 GMT

Sorted 🤞. It took an hour and 18 minutes on the phone. Again, confusion from the agent about the STAC code (a common comment in this forum). Initially she told me that my online submission had been accepted, but after several referrals to colleagues, that it hadn't. She then processed the STAC code, and I got a scary text message which told me that my final EE bill would be available in My EE 😱. BUT I was not closing that account. The agent was very friendly but seemed confused about whether I was transferring my number or not and couldn't understand why I was worried that I was being told I was getting a final bill from the service I was keeping. She went away to refer it to her colleagues.

By then I had been on the phone for an hour, and without warning my call was transferred (without any notes) to a technical team where Connor was very knowledgeable, and able to review the records within my account, and reassure me that my account is not being closed. He was able to identify what had triggered the erroneous message, and confirm that the STAC code from O2 had been registered by the original agent, and that it will take effect from Monday. 😀

Re: Stac code

Leanne_T — Fri, 01 Sep 2023 12:27:03 GMT

Thanks for coming back and letting me know @OfCourse

Have a lovely weekend 🙂

Leanne.