Number barred by fraud team

Mo10bar — Mon, 09 Jan 2023 23:44:52 GMT

Hi,

I have experienced the same issue. I called ee customer services and agreed a sim only deal. I was already had ee PAYG and so I wanted keep was happy with ee PAYG number rather have another number. The PAYG sim was activated on PAYM plan. I used it for half an hour to check if I'm getting services. I then cancelled my three PAYM sim thinking the ee PAYM was OK. When I checked my signal on ee I had no service. I was working nights, So I couldn't make receive or use mobile data.

I called ee CS explained I agreed a PAYG deal with sales team the previous day, why I lost all services. I then was told my number has been barred and passed case on to fraud team, Need to visit the ee store to verify my id. I visited the store produced my id and went back home. I made further call to Ee CS explained I been to store verification my id. He explained the ee store didn't follow the process, needed revisited store. I then went back to ee store, After 2 hours they finally managed follow the correct process my id verification.

Since then I'm still waiting for contact from the fraud department to reinstate my services and number all for a sim only deal. I'm extremely disappointed ee CS as they can't action anything because the fraud department only work emails basis only, This absolutely mad being we have and a thing called phone to communicate and resolve issues efficiently. It's seems ee department are so disjointed. I don't no if should cancel just find another service and customer user friendly.

Pls can advise matter ASAP.

Kind Regards

Moahmmed.imran

Re: Number barred by fraud team

James_B — Tue, 10 Jan 2023 08:06:01 GMT

Hi @Mo10bar,

Welcome to the EE Community.

I'm very sorry to hear your phone hasn't been reconnected yet.

I've sent you a private message. Please check your inbox and get back to me when you have a moment.

Thanks

James

topic Number barred by fraud team in SIM cards & Porting

Number barred by fraud team

Re: Number barred by fraud team