topic Stolen sim in SIM cards & Porting

Stolen sim

Slysi123 — Sun, 08 Jan 2023 12:41:26 GMT

Need a new SIM card after my phone was stolen

Re: Stolen sim

Slysi123 — Sun, 08 Jan 2023 12:44:56 GMT

Re: Stolen sim

Schockwave — Sun, 08 Jan 2023 12:47:52 GMT

Hello @Slysi123 ,

Welcome to the community,

Are you moving to another network or wanting to move to EE? Need more information to help you here.

Re: Stolen sim

Schockwave — Sun, 08 Jan 2023 12:53:10 GMT

@Slysi123 , have you reported that your phone and SIM card have been stolen? If not do this and you can then request a replacement SIM card, you will then get to keep your number.

Re: Stolen sim

Leanne_T — Sun, 08 Jan 2023 12:54:16 GMT

Hi @Slysi123

Thanks for coming here.

To report the SIM as lost, you would need to call us on +44 7953966250, and select the option for lost and stolen.

Our Mobile Care team will block the phone and SIM card for you and send you a replacement SIM card with the same number.

Please see our What should I do if my phone is lost or stolen? Help page for more details.

Leanne.