Order didn’t receive yet

Berry93 — Fri, 06 Jan 2023 08:36:38 GMT

Hello I ordered SIM card and I payed for a data online but the sent me message says:

( Hi from EE. Your order XKOXXXXXXXX couldn't be completed due to an issue with the card details you provided. Please update your details with your card issuer, then place a new order with us once they're correct. Thanks. )

so please can you confirm with me if I’m going to receive my order or they canceled it ? If they so when will they are going to refund the money for me and if they won’t cancel it and they will send it to me so when will I receive the SIM card ?

[MOD EDIT: Removed order number]

Re: Order didn’t receive yet

XRaySpeX — Thu, 05 Jan 2023 20:20:14 GMT

Your order couldn't be completed. You will need to start a new 1. You should get the refund within 7-14 days.

topic Order didn’t receive yet in SIM cards & Porting

Order didn’t receive yet

Re: Order didn’t receive yet