topic Re: Ordered new EE sim not and included BT PAC Code to transfer old number over BUT in SIM cards & Porting

Ordered new EE sim not and included BT PAC Code to transfer old number over BUT

IMBLOODYSKINT — Fri, 02 Sep 2022 13:14:18 GMT

Hi,

I received my contract new sim card in the post today which I ordered on Monday 29th and when i applied online I filled in the a pac code requesting a transfer of my BT mobile number yet the new sim has a new EE number still so EE did not transfer like I requested so after registering the NEW EE sim number on MY EE and filling in number transfer request again it stated upto 5 days to swop over which is not what I wanted because that now means I am paying for 2 sim contracts with EE and BT until thats complete.

Re: Ordered new EE sim not and included BT PAC Code to transfer old number over BUT

Leanne_T — Fri, 02 Sep 2022 13:55:22 GMT

Hi @IMBLOODYSKINT

Thanks for coming back to us.

Please give us a call on 150 and the team will check the number transfer and see when this will be complete for you.

Leanne 🙂

Re: Ordered new EE sim not and included BT PAC Code to transfer old number over BUT

Chris_B — Fri, 02 Sep 2022 16:17:25 GMT

@IMBLOODYSKINT You might of requested a number port but this can not be done until you have activated the EE sim and that sim will have its own number until your number port is completed.
If EE had moved your number before you got the EE sim you’ll get cut off from BT until you got the EE sim. You can not have 2 SIM cards with the same number.

Re: Ordered new EE sim not and included BT PAC Code to transfer old number over BUT

MintyUK — Tue, 03 Jan 2023 15:09:07 GMT

Good afternoon. The same thing has happened to me and now I have to pay two providers until ee pass on the number. I gave Three my pac code but now I am told that it hasn’t transferred over and now I have two contracts running. Poor customer service.

Re: Ordered new EE sim not and included BT PAC Code to transfer old number over BUT

James_B — Tue, 03 Jan 2023 15:18:26 GMT

Hi @MintyUK,

Welcome to the EE Community. 🙂

Did your new network let you know why the transfer wasn't completed?

James

Re: Ordered new EE sim not and included BT PAC Code to transfer old number over BUT

MintyUK — Tue, 03 Jan 2023 16:21:52 GMT

They sent me this message.
>From Three. No you might notice a bit of disruption when we transfer your
number across. It’s normal and shouldn’t last long.

Re: Ordered new EE sim not and included BT PAC Code to transfer old number over BUT

MintyUK — Tue, 03 Jan 2023 16:34:44 GMT

They sent me this message.
>From Three. No you might notice a bit of disruption when we transfer your
number across. It’s normal and shouldn’t last long.

Re: Ordered new EE sim not and included BT PAC Code to transfer old number over BUT

Jon_K — Tue, 03 Jan 2023 18:26:44 GMT

Hi @MintyUK.

Number ports are usually completed within two working days of starting.

This will be the first working day if you completed your port over the weekend.

Jon