topic Re: Number has not ported from Smarty in SIM cards & Porting

Number has not ported from Smarty

Sink92 — Fri, 30 Dec 2022 10:30:40 GMT

I took out a new sim only deal just before Christmas, I filled in the PAC code when completing the order. SIM card arrived 2 days ago and the number has still not ported. I put the SIM card in 2 days ago and made a call which is what the live chat team told me to do to activate the new SIM but still nothing. Can you please help?

Thanks

Andrew

Re: Number has not ported from Smarty

bristolian — Fri, 30 Dec 2022 10:43:14 GMT

The PAC is normally treated as submitted the day you activate your new SIM, and port-in occurs the following working day.

I would recommend contacting EE C/S on 150 to check the status of your port-in.

Re: Number has not ported from Smarty

Sink92 — Fri, 30 Dec 2022 10:47:13 GMT

I activated my new SIM 2 days ago by making a call. I did just call 150 and they said the PAC code wasn't entered when creating the SIM. Handy!! Why have that option on the website if they won't use the info I give them!

Thank you for the reply 🙂