topic Re: Sim card issues in SIM cards & Porting

Sim card issues

Osiki1966 — Wed, 28 Dec 2022 16:16:20 GMT

I ordered new sim card after my phone got missing, new sim card received inserted sim into my phone, unfortunately this is the message I'm receiving,

(I'm sorry calls to this number are not been connected if you dial correctly I'm afraid it means this number is not available from this network)

How could be this be possible I don't know what to do now.

Kirigaya_Kazuto — Wed, 28 Dec 2022 16:22:52 GMT

Did you report the SIM as lost to EE, and they sent you a new SIM? you may need to ring Customer Services

Katie_B — Thu, 29 Dec 2022 07:43:43 GMT

Good morning @Osiki1966.

Welcome to the community.

Since your post yesterday have you been able to get your SIM activated?

Katie.