New sim not working

Astravxr — Sat, 24 Dec 2022 23:13:28 GMT

Hi please can someone help I have got a new sim to put into an older phone of my partners and its saying sim not provisioned for voice?

Re: New sim not working

Northerner — Sun, 25 Dec 2022 11:12:06 GMT

Hi @Astravxr

It sounds like the SIM is expired.

Is the SIM PAYG?

Thanks

Re: New sim not working

bristolian — Sun, 25 Dec 2022 11:27:58 GMT

How and where did you obtain this new SIM?

Re: New sim not working

OldSchoolTech — Sun, 25 Dec 2022 13:12:17 GMT

hi @Astravxr

i repair older phones as a hobby.. there can be many issues with SIM cards in older phones.

My advice is to post make and model of phone here, so we can get an idea of how to correctly insert SIM (and what type it uses). according to @Alex_S SIM cards go into "hibernation" mode, if there is no activity on them, since your SIM is new, you probably just need to activate it correctly.. EE give a helpful guide here:

https://ee.co.uk/help/help-new/getting-started-and-upgrading/activate-a-new-sim/how-do-i-activate-and-set-up-my-new-sim

some tricks to try:

Update android system (assuming you're getting a network signal)
Enable and Disable Airplane Mode. ...
Restart Your Phone. ...
Correctly Insert SIM Card. ... (or re-insert it, so it "sits" properly in SIM tray)
Activate Your SIM Card. ...
Contact Network Provider. ...

i've also seen SIMs start working after (simply) cleaning them (I use a drop of glass cleaner that dries fast and removes surface grease).

best wishes, Old School Tech

topic New sim not working in SIM cards & Porting

New sim not working

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Re: New sim not working