topic Re: Keep old numbers in SIM cards & Porting

Keep old numbers

Chez7762 — Wed, 21 Dec 2022 10:33:39 GMT

Hi I've just had a new phone and have been with ee years the phone has come with a new sim card and number but I want to keep my old number to complicated to change numbers what do I need to do please

Re: Keep old numbers

Chris_B — Wed, 21 Dec 2022 10:58:12 GMT

@Chez7762 Did you upgrade or just take a new contract? Or are you on PAYG ?

Re: Keep old numbers

Fazzy1 — Thu, 22 Dec 2022 10:37:52 GMT

I've done all the necessary things like PAC code .. how long does it take for your old number to switch?

Re: Keep old numbers

James_B — Thu, 22 Dec 2022 10:59:59 GMT

Hi @Fazzy1,

Welcome to the EE Community. 🙂

If you transfer was started before 5:30pm, it will take one working day. If after 5:30pm, please allow two working days.

Hope this helps.

James

Re: Keep old numbers

bristolian — Thu, 22 Dec 2022 11:19:01 GMT

In your first post you mentioned "been with EE years", and in your later reply alluded to PAC.

PACs are for porting between networks not within them - if you're an existing EE customer getting a new phone, then you have no use for a PAC.

Re: Keep old numbers

DurbanboyUK — Thu, 22 Dec 2022 19:50:04 GMT

Sound like you got a new line? Did you see 10% off for additional lines and select that option, instead of Upgrade...

If so, waste no time and go to Help cancelling a mobile phone contract within 14 days | EE

But check the SIM card carrier, it should have the number on it, if it is not your number, 👆

Re: Keep old numbers

XRaySpeX — Thu, 22 Dec 2022 20:28:02 GMT

@bristolian : 2 diff peeps?

Re: Keep old numbers

XRaySpeX — Thu, 22 Dec 2022 20:31:58 GMT

Did you do an upgrade to get your new phone? That's how you get to keep your no. If not, you just got a new separate contract.

EE won't port nos between its contracts. So you need to 1st port your existing no to another network's PAYG using a PAC from EE & then in reverse port it back to your new contract. This will also have the effect of cancelling your old contract.

You could alternatively move your old contract to PAYG with 30 days notice & then ask EE to transfer the no to your new contract.

Re: Keep old numbers

pb6a — Wed, 17 May 2023 15:47:55 GMT

upgrade

Re: Keep old numbers

Jacqu94_ — Mon, 24 Jul 2023 18:48:22 GMT

It's a phone tgat my son bought for me but I want to keep my old sim and number and its PAYG

Re: Keep old numbers

XRaySpeX — Mon, 24 Jul 2023 18:55:22 GMT

@Jacqu94_ : Then just put your old SIM in your new phone.

Re: Keep old numbers

Leanne_T — Tue, 25 Jul 2023 06:39:05 GMT

Hi @Jacqu94_

Thanks for coming here.

If the SIM card fits in the new phone you can continue to use this, if you need a new size SIM card you can order a replacement SIM.

Please see our How do I swap my SIM or get a new SIM? Help page for full details 🙂

Leanne.