topic Re: Return my device in SIM cards & Porting

Return my device

HjPatt — Thu, 10 Nov 2022 20:10:13 GMT

Been told to return my device by ee but I can’t find the option to do this?

Re: Return my device

Leanne_T — Fri, 11 Nov 2022 08:38:40 GMT

Hi @HjPatt

Thanks for coming here.

What was the reason for returning the device?

Speak soon 🙂

Leanne.

Re: Return my device

Gavinmalkin — Mon, 19 Dec 2022 16:21:46 GMT

Hello I got an upgrade and they sent me the wrong phone also the box was damaged I rang Fri and they said to send it back but I still haven’t received the email so I no where to send it

Re: Return my device

Katie_B — Tue, 20 Dec 2022 06:50:21 GMT

Good morning @Gavinmalkin.

Welcome to the EE Community.

I am sorry to hear the wrong device has been sent.

Once you've contacted us to confirm your return, we'll send you a pre-addressed silver bag.

The bag is tracked and insured to offer protection against loss and damage.

I would recommend giving us a call to confirm your return pack has been sent.

Katie 🙂