topic Re: Got a replacement SIM and it is 'not registered on network' in SIM cards & Porting

Got a replacement SIM and it is 'not registered on network'

Shoks — Tue, 13 Dec 2022 20:20:54 GMT

Got a replacement SIM card and it is showing as 'not registered on network'

Leanne_T — Wed, 14 Dec 2022 07:59:48 GMT

Hi there @Shoks

Thanks for coming here.

Have you spoken to our mobile care team to register the SIM card?

If not, please call us on 0800 079 8586 and the team will be happy to help 🙂

Leanne.

firuza8t6 — Wed, 17 May 2023 09:56:08 GMT

How is someone supposed to call if they cnt make calls with their phone??

my sim is also not working.. and i cannot seem to find an online solution on EE! very frustrating indeed!

Leanne_T — Wed, 17 May 2023 10:54:33 GMT

Thanks for coming here.

Do you still have the old SIM?

What was the reason for the replacement SIM?

Leanne.

firuza8t6 — Wed, 17 May 2023 12:10:18 GMT

I lost my sim while on holiday so ordered new one..

Leanne_T — Wed, 17 May 2023 12:47:35 GMT

Did you order a replacement SIM? @firuza8t6

Leanne 🙂