topic Re: Chat Features not working since porting in SIM cards & Porting

Chat Features not working since porting

Oly1 — Fri, 09 Dec 2022 11:03:55 GMT

I recently moved over to EE. Upon porting my number I had the same issues as @SHowie here: Solved: Old SIM number being used by chat features on messages - The EE Community

However despite turning chat features on and off, and turning the phone on and off, if I now text from my phone with Chat Features turned off then the message is sent/received, but with Chat Features turned on then the message doesn't get sent (no time stamp) or received.

Any thoughts on how to solve this?

Re: Chat Features not working since porting

James_B — Fri, 09 Dec 2022 13:31:29 GMT

Hi @Oly1,

Welcome to the EE Community. 🙂

Have you allowed your messaging app to use mobile data in your settings?

James

Re: Chat Features not working since porting

Oly1 — Fri, 09 Dec 2022 20:09:04 GMT

How would I check that please?

Re: Chat Features not working since porting

Jon_K — Sat, 10 Dec 2022 08:44:57 GMT

This would usually be under mobile data settings, @Oly1.

Check that mobile data is enabled for the messaging app.

Jon

Re: Chat Features not working since porting

Oly1 — Sat, 10 Dec 2022 08:51:07 GMT

I thought that too, but I can only see Mobile Data Only apps there...of which Messages is turned off (like all other apps) and is greyed out (unlike all other apps). I can't get it un-greyed out though

Re: Chat Features not working since porting

Jon_K — Sat, 10 Dec 2022 11:28:37 GMT

Thanks @Oly1.

Is your phone on the latest software version?

Jon

Re: Chat Features not working since porting

Oly1 — Sat, 10 Dec 2022 12:03:57 GMT

Yes

Re: Chat Features not working since porting

Jon_K — Sat, 10 Dec 2022 12:05:52 GMT

Thanks @Oly1.

I'd recommend getting in touch with our tech care team about this.

They'll be able to run through troubleshooting steps with you to get this working.

Jon

Re: Chat Features not working since porting

Oly1 — Sat, 10 Dec 2022 12:34:39 GMT

I have tbh, I was hoping/ wondering if anyone else has had the same issue, hence the post.

Thanks for trying though 👍

Re: Chat Features not working since porting

Oly1 — Sat, 10 Dec 2022 17:57:37 GMT

It seems to have resolved itself with time, turning the phone, chat and WiFi on and off AND the recipients having to turn their phones on and off too! 🤷‍♂️