topic Re: Lost phone - Need a sim card sent. USELESS customer service!!!! in SIM cards & Porting

Lost phone - Need a sim card sent. USELESS customer service!!!!

ttelracsbrown — Thu, 08 Dec 2022 15:40:23 GMT

I lost my phone yesterday. I have just called EE and pressed all the necessary numbers that took me to the 'lost or stolen' department.

I'm not bothered about the phone, I just want a new sim card with my same number sent to me in the post.

I was on and off hold for over half an hour to be told that they couldn't help me and was sent to another department where the line then went dead.

I've tried calling the number back and none of the other departments are relevant to my problem.

Online chat isn't working.

What do you suggest I do before I completely give up with EE and go elsewhere?!

James_B — Thu, 08 Dec 2022 15:53:42 GMT

Welcome to the EE Community. 🙂

I'm sorry to hear you've lost your phone. To report it, please call 07953 966 250 and follow the lost or stolen options.

Thanks

James

ttelracsbrown — Thu, 08 Dec 2022 16:05:44 GMT

This is not helpful. If you had read my post properly, you'll see that I have already done everything you have suggested.

James_B — Thu, 08 Dec 2022 16:09:33 GMT

I'm sorry you weren't routed to the correct department on your first call.

Please try again and let me know if you experience any issues.

Thanks

James