topic Re: It's over 24 hours and my number still hasn't transferred in SIM cards & Porting

It's over 24 hours and my number still hasn't transferred

Buckiand — Wed, 07 Dec 2022 10:07:46 GMT

I gave EE my pac code over 24 hours ago and my number still hasn't transferred. I've waiting for over an hour to talk to someone at EE

Re: It's over 24 hours and my number still hasn't transferred

Leanne_T — Wed, 07 Dec 2022 12:06:06 GMT

Hi @Buckland

Thanks for coming here.

What time did you request the number to transfer?

Did you complete this online?

Leanne 🙂

Re: It's over 24 hours and my number still hasn't transferred

Buckiand — Wed, 07 Dec 2022 20:36:49 GMT

Hi Leanne

I've since found out that my number has now transferred from o2 and they’ve closed my account. However, my phone still is t working. EE have said they’ve had technical issues, hoping it’ll be okay by tomorrow. If not I’ll be back in the phone to them. Really losing the will with it all

thanks

andrea

Re: It's over 24 hours and my number still hasn't transferred

ProfBranestawm — Thu, 08 Dec 2022 04:22:44 GMT

I have exactly the same issue. Ee care said there are 40,000 activations stuck in their system. Problem is, we don’t know if we are stuck or in a fault.

and all they do is say to wait.

Re: It's over 24 hours and my number still hasn't transferred

Christopher_G — Thu, 08 Dec 2022 08:16:41 GMT

Could you try restarting your phones this morning please, @Buckland and @ProfBranestawm?

Sorry for the delay.

Chris

Re: It's over 24 hours and my number still hasn't transferred

ProfBranestawm — Thu, 08 Dec 2022 09:54:07 GMT

I just did that - no difference at all. My eSim has not activated.

God knows how much business I’ve lost.

Re: It's over 24 hours and my number still hasn't transferred

Christopher_G — Thu, 08 Dec 2022 12:38:44 GMT

Sorry to hear that, @ProfBranestawm.

I'd suggest speaking to our technical support team so that they can look into this for you.

Chris