topic Re: Please help! "You've dialled an incorrect number" new phone, number transferred in SIM cards & Porting

Please help! "You've dialled an incorrect number" new phone, number transferred

Katie226 — Wed, 07 Dec 2022 16:19:49 GMT

I bought a new phone and EE contract last Friday and applied to have my old number from Tesco mobile transferred. I was told the transfer would take place today, Wednesday.

Up until around 2pm today all was well, I could use my new phone even though my number had not transferred yet. My old sim from Tesco has been showing no service since this morning, so I thought the number transfer would happen soon.

Since around 2pm even though I have service on the new phone with EE sim when I try to call any number at all, even 150, it says "incorrect number dialled". I can't make any calls at all to anyone and not even to EE to get help for this. I log into the app and it says "there seems to be a problem, please try later", and live messaging with EE is not available to me.

I have of course restarted my phone a hundred times.

Can anyone help?

Thanks

Re: Please help! "You've dialled an incorrect number" new phone, number transferred

RoloTheRed — Wed, 07 Dec 2022 16:24:59 GMT

Sorry I can't help but I'm having exactly the same issue unable to make any calls at present when my old sim stopped working and even temporary new ee number has stopped

Re: Please help! "You've dialled an incorrect number" new phone, number transferred

idavies999 — Wed, 07 Dec 2022 16:32:29 GMT

Same here, my BT sim has gone off and my EE one is still using my temporary number. I've had email from BT saying number ported and a text from EE saying the same.

Re: Please help! "You've dialled an incorrect number" new phone, number transferred

Katie226 — Wed, 07 Dec 2022 16:33:14 GMT

I just looked at some other threads stating the same problem but no solution so looks like we are not the only ones! This is utterly ridiculous, I really regret switching to EE now. What are we supposed to do when we can't even get in touch with them!

Re: Please help! "You've dialled an incorrect number" new phone, number transferred

Leanne_T — Wed, 07 Dec 2022 17:10:43 GMT

Hi everyone.

Please call us from any phone on 0800 079 8586 and the team will get this looked into for you.

Thanks.

Leanne.

Re: Please help! "You've dialled an incorrect number" new phone, number transferred

Katie226 — Wed, 07 Dec 2022 17:25:54 GMT

Leanne, the main problem is that none of us can make any calls!

Re: Please help! "You've dialled an incorrect number" new phone, number transferred

bristolian — Wed, 07 Dec 2022 17:28:47 GMT

You can call EE's 0800 number from any working phone - it doesn't need to be an EE mobile

Re: Please help! "You've dialled an incorrect number" new phone, number transferred

Katie226 — Wed, 07 Dec 2022 17:35:41 GMT

I'm aware of that but I don't happen to have multiple phones at my disposal and I live alone

Re: Please help! "You've dialled an incorrect number" new phone, number transferred

Katie226 — Wed, 07 Dec 2022 17:36:48 GMT

That is why I posted here, because I am unable to phone them

Re: Please help! "You've dialled an incorrect number" new phone, number transferred

bristolian — Wed, 07 Dec 2022 17:51:58 GMT

You could also call from a web-calling app such as Skype.

Re: Please help! "You've dialled an incorrect number" new phone, number transferred

Leanne_T — Wed, 07 Dec 2022 17:53:31 GMT

Hi @Katie26

I am very sorry we have no account access on the community, you would need to call us from any other phone or you can use a calling app such as Skype to call the 0800 number provided.

Leanne.

Re: Please help! "You've dialled an incorrect number" new phone, number transferred

ProfBranestawm — Thu, 08 Dec 2022 04:10:40 GMT

I do know what the issue is - I have exactly the same problem. Problem is I can’t solve it.

the issue is that ee are having technical issues activating new sims. A service rep told me there are 40,000 activations stuck in their system.

until the sim is activated, the problem you will see is the one you describe- full data access using wireless, but no phone calls out or in (the number you dialled is incorrect or some such) and no incoming texts, so ee’s ridiculous need to send you a text before you can self request an activation means you can’t ever get an activation using self Serve.

theonky answer is either to wait to see if they fix it, or let them have the phone back on your 14 day cooling off period, or phone technical support.

they say activation can take 24 hours. My sister says she had to visit an ee shop after 3 days without calls…

Re: Please help! "You've dialled an incorrect number" new phone, number transferred

Katie226 — Thu, 08 Dec 2022 05:03:09 GMT

Mine got resolved in the end at around 11pm last night.

I downloaded skype and phoned EE from there - was on hold for around 45 minutes before I finally got through. The man I spoke to said the system had been down for a couple of hours. He looked into it and said the request had been made but that it was still in progress and that it will be done by midnight. He did phone through to a different department twice while I was on the call to speak to them so I don't know if this helped speed it up or if it would have been done by that time anyway.

So if you're like me and really need it to be sorted today I would advise to ring them through skype or other phone if you have access to (just be prepared to wait a really long time and listen to the same annoying songs over and over again!)

Re: Please help! "You've dialled an incorrect number" new phone, number transferred

Julesy103 — Fri, 28 Jul 2023 14:21:31 GMT

I am having the exact same issue and the number you have supplied also comes up as incorrect!

Re: Please help! "You've dialled an incorrect number" new phone, number transferred

Katie_B — Fri, 28 Jul 2023 14:26:39 GMT

Good afternoon @Julesy103.

Have you processed a number transfer?

If yes, when did you provide your PAC code?

Speak soon,

Katie

Re: Please help! "You've dialled an incorrect number" new phone, number transferred

Julesy103 — Fri, 28 Jul 2023 14:32:01 GMT

I went into EE last Friday and the pac code was requested. It hasn’t been working for 3 days now

Re: Please help! "You've dialled an incorrect number" new phone, number transferred

Katie_B — Fri, 28 Jul 2023 14:35:28 GMT

Thanks for getting back to me @Julesy103.

Do you have another phone or landline you could call our technical care team on?

It could be the team need to perform a network refresh.

Katie

Re: Please help! "You've dialled an incorrect number" new phone, number transferred

Julesy103 — Fri, 28 Jul 2023 14:36:07 GMT

I don’t have anything else

Re: Please help! "You've dialled an incorrect number" new phone, number transferred

Katie_B — Fri, 28 Jul 2023 14:38:50 GMT

Hi @Julesy103.

Have you tried our live chat team to see if they can help with this? they can be found on this page HERE.

Katie

Re: Please help! "You've dialled an incorrect number" new phone, number transferred

fernyywerny — Tue, 05 Sep 2023 22:15:54 GMT

Will it just resolve itself if I wait?