topic Re: eSim does not activate, old SIM stays activated. in SIM cards & Porting

eSim does not activate, old SIM stays activated.

Grix3 — Wed, 07 Dec 2022 13:56:11 GMT

So I'm going overseas soon for a long time and I need to use a prepaid SIM there.

So I thought I'd replace the physical SIM in my fairphone 4 with an eSIM. I go through the process, download the eSIM, activate it with a single use code and nothing. The old SIM stays active and the new one simply doesn't do anything.

Anyone got any tips for this?

Re: eSim does not activate, old SIM stays activated.

XRaySpeX — Wed, 07 Dec 2022 14:10:04 GMT

You can't have an eSIM on PAYG.

Re: eSim does not activate, old SIM stays activated.

Grix3 — Wed, 07 Dec 2022 14:19:30 GMT

It's not. It's a new contract, or upgrade to be precise.

Re: eSim does not activate, old SIM stays activated.

XRaySpeX — Wed, 07 Dec 2022 14:22:30 GMT

Oh, I thought you said it was a prepaid SIM.

Re: eSim does not activate, old SIM stays activated.

Grix3 — Wed, 07 Dec 2022 14:27:09 GMT

No no, I need to get one overseas and I'd like my current contract SIM to be an eSIM.

Re: eSim does not activate, old SIM stays activated.

James_B — Wed, 07 Dec 2022 14:49:47 GMT

Hi @Grix3,

Welcome to the EE Community. 🙂

Sorry, your phone isn't currently a supported device for EE eSIM.

Thanks

James

Re: eSim does not activate, old SIM stays activated.

Grix3 — Thu, 08 Dec 2022 10:45:45 GMT

You say that, but it's working now, and my old SIM is deactivated. 🤷

Re: eSim does not activate, old SIM stays activated.

James_B — Thu, 08 Dec 2022 10:50:22 GMT

Thanks for the update @Grix3

I'm happy to hear you've been able to get it working, despite it not being an officially supported device.

James