topic Re: No signal no sim in SIM cards & Porting

No signal no sim

Stephen114 — Mon, 05 Dec 2022 14:47:44 GMT

Why am I still waiting for my number to be changed over? I've done the PAC code last week and got told it will be sorted by Friday and I'm still waiting for signal on my EE SIM card after my old Vodafone one has stopped working now.

And I cant make a call out on my mobile to activate the swap over to EE which I go told to do once my old SIM card stops working

Re: No signal no sim

XRaySpeX — Mon, 05 Dec 2022 14:52:01 GMT

When did you receive your EE SIM?

Re: No signal no sim

Schockwave — Mon, 05 Dec 2022 16:11:50 GMT

@Stephen114 , have you rebooted your phone?

Re: No signal no sim

Stephen114 — Mon, 05 Dec 2022 18:57:08 GMT

I received my SIM with my new phone the Sunday before last

Re: No signal no sim

Stephen114 — Mon, 05 Dec 2022 18:57:35 GMT

I have rebooted my phone a couple of times

Re: No signal no sim

Jon_K — Tue, 06 Dec 2022 08:02:57 GMT

Hi @Stephen114.

If this still isn't working, I'd recommend getting in touch with our Customer Care team so they can check the status of your port.

Jon

Re: No signal no sim

Stephen114 — Tue, 06 Dec 2022 11:39:54 GMT

Will do. I'll have to use my partners phone

Re: No signal no sim

Jon_K — Tue, 06 Dec 2022 12:06:13 GMT

Thanks @Stephen114.

Let us know how you get on.

Jon