topic Re: No signal after Esim download in SIM cards & Porting

No signal after Esim download

Ljcoleman42 — Tue, 20 Sep 2022 20:51:44 GMT

Hi all,

recieved my iPhone 14 pro and new SIM card today. Our new sim in and all seemed well, had signal & old phone stopped working & lost signal.

I then accidentally deleted the Esim profile. I went onto EE app and downloaded new Esim profile and seemed to work but phone is still showing no signal?

do I need to wait 24 hours or give EE a call tomorrow?

cheers

Re: No signal after Esim download

Jon_K — Wed, 21 Sep 2022 07:18:33 GMT

Hi @Ljcoleman42.

Welcome to the community.

Have you tried restarting the phone?

It can take up to 24 hours for a registration but it's usually a little quicker.

Jon

Re: No signal after Esim download

abishop — Mon, 03 Oct 2022 14:42:25 GMT

Mine isn’t working either, both my physical SIM & eSIM aren’t working. I have no reception unless I’m on a wifi connection. But I can’t make it receive calls unless it’s through what’s app.

Re: No signal after Esim download

Jon_K — Mon, 03 Oct 2022 16:50:06 GMT

Hi @abishop.

Did this happen straight after registering an eSIM?

Have you tried restarting your phone?

Jon

Re: No signal after Esim download

jess66 — Mon, 05 Dec 2022 07:56:05 GMT

Hey, how did you sort this please? I am having the same issue. Thanks!

Re: No signal after Esim download

Leanne_T — Mon, 05 Dec 2022 09:41:17 GMT

Hi @jess66

Thanks for coming here.

Have you deleted the eSIM or just downloaded one to your phone?

Leanne 🙂

Re: No signal after Esim download

jess66 — Mon, 05 Dec 2022 09:56:29 GMT

It’s still showing on my phone with my number but I don’t have any service.

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Re: No signal after Esim download

Leanne_T — Mon, 05 Dec 2022 09:55:58 GMT

Thanks @jess66

Have you made any account changes since this happened?

Have you tried restarting the phone?

Leanne.