topic Re: phone number in SIM cards & Porting

phone number

zacscarborough — Sat, 03 Dec 2022 14:34:25 GMT

im currently setting up my new phone but dont have the old one with me as it is lost, could i send me esim to my mums phone and then delete it, would i still be able to use the number on my new phone

Re: phone number

zacscarborough — Sat, 03 Dec 2022 14:51:48 GMT

could i activate me new esim for my phone on my mums icloud then transfer it to my icloud

Re: phone number

Schockwave — Sat, 03 Dec 2022 15:00:25 GMT

@zacscarborough , if you log in to your account either via My EE App or online click on settings, scroll down and there you can order a replacement SIM card, once you have the SIM card you can change it to an e-sim card, but the E-sim can only be on your own phone, as it has to be on your account, not your mother’s.

Re: phone number

Schockwave — Sat, 03 Dec 2022 15:07:29 GMT

@zacscarborough , No need to start another thread, I have replied to the other one, thank you.

Re: phone number

zacscarborough — Sat, 03 Dec 2022 15:20:46 GMT

can i add my phone number to an account to get a message

Re: phone number

Leanne_T — Sat, 03 Dec 2022 15:24:13 GMT

Hi there @zacscarborough

If you have lost the SIM card and unable to receive the PIN that is required for a replacement SIM card you would need to call us on 0800 079 8586 and the team will get you a new SIM card sent out.

Or, you can pop into an EE Store with photo ID for a replacement SIM card.

We would be unable to send an eSIM to any other number.

Leanne.

Re: phone number

zacscarborough — Sat, 03 Dec 2022 15:27:23 GMT

ive just got a new phone and cant get into because i dont have my old one with me as its lost, would i be able set up my esim on another phone to get the text message with the code then use the number on my new device once ive got into it

Re: phone number

Leanne_T — Sat, 03 Dec 2022 15:28:46 GMT

Sorry, this would not be possible @zacscarborough

Did you get a new SIM card with the new phone?

Leanne.

Re: phone number

zacscarborough — Sat, 03 Dec 2022 15:32:56 GMT

no ive just got the new iphone 14 pro max but cant get into it because it keeps sending the verificaiton code to my number which i cant get because i dont have my old phone

Re: phone number

Leanne_T — Sat, 03 Dec 2022 15:43:04 GMT

Can I just check, is this the Apple verification code? @zacscarborough

Do you have a SIM card in the phone at the moment?

Leanne.

Re: phone number

zacscarborough — Sat, 03 Dec 2022 15:45:13 GMT

yes it is and no i dont, its an esim but cant get the code because i dont have a phone is there anyway to get a code so i cant enter my new phone

Re: phone number

Christopher_G — Sun, 04 Dec 2022 10:21:13 GMT

Hi @zacscarbrough

I think it's probably best to speak to our Mobile Care team so they can try and sort something out for you.

Chris

Re: phone number

Chris_B — Sun, 04 Dec 2022 10:54:19 GMT

@zacscarborough Unlocking the device to access it has nothing to do with a eSim.

You need a replacement SIM card as there is no way around the fact you don’t have a working device to receive a text. That pin can not be sent to any other number. This has nothing to do with an iCould account.

To gain access to the device that’s via a password/passcode that’s what ever you put on the device when you set it up. This has nothing to do with a sim/eSim