topic SIM card still hasn't arrived in SIM cards & Porting

SIM card still hasn't arrived

Jon_T — Fri, 02 Dec 2022 14:34:38 GMT

Sigh. Not a great first experience of EE. Ordered SIM on 25/11 but no sign yet (maybe delivery has been screwed up by post strikes). No online facility to ask for help, other than a complaint form. Gave up on the phone line after 15 minutes on hold listening to distorted Christmas music. Now the PAC code I have from my provider will have expired. Does anyone know if I will need to get a new PAC code?

Re: SIM card still hasn't arrived

Jon_K — Fri, 02 Dec 2022 16:31:16 GMT

Hi @Jon_T.

I'm sorry to hear this.

A PAC will last for 30 days, and if you don't use it within 30 days you'll need to get a new one.

Jon

Re: SIM card still hasn't arrived

Jon_T — Fri, 02 Dec 2022 22:33:26 GMT

OK, but what does "use" mean here. I "used" the PAC to order the SIM. The PAC has now expired before the SIM arrived (>30 days). So will I need a new PAC to transfer the number, and will it still work if it is different to the one I gave when I ordered the SIM?

Re: SIM card still hasn't arrived

Leanne_T — Sat, 03 Dec 2022 07:46:17 GMT

Hi @Jon_T

Once you have the SIM, please call us on 150 with the new PAC and the team will get this set up for you. This will be fine with a new PAC.

Leanne.

Re: SIM card still hasn't arrived

Jon_T — Sat, 03 Dec 2022 08:04:52 GMT

Can I do that online with a new PAC? Last time I called you I listened to distorted Christmas music and “we are really busy, please use our website” messages for 15 minutes and then hung up.

Re: SIM card still hasn't arrived

Leanne_T — Wed, 07 Dec 2022 15:08:35 GMT

Hi @Jon_T

Yes, you can complete the online webform 🙂

Leanne.

Re: SIM card still hasn't arrived

Jon_T — Wed, 07 Dec 2022 15:04:13 GMT

Just as an update, the SIM arrived today - 12 days after it was ordered. It came along with a "Here's your first bill" letter, which didn't go down well to be honest. Anyway, if you are expecting the SIM to be sent anywhere near the day you ordered it....don't.

Fingers crossed the number transfer is a bit smoother.

Re: SIM card still hasn't arrived

Jon_T — Wed, 07 Dec 2022 15:05:03 GMT

That link gives "404 Not Found" error.

Re: SIM card still hasn't arrived

Leanne_T — Wed, 07 Dec 2022 15:07:47 GMT

Please see our Transferring your mobile phone number to EE, help page for all the information including the link @Jon_T

Leanne.

Re: SIM card still hasn't arrived

snugasabug — Tue, 17 Jan 2023 10:59:56 GMT

Hello! I've ordered a new SIM card (order number: xko*******) on 11 Jan however it hasn't arrived yet. I really need this new number asap for business purposes and there is no way to track delivery.

Mod edit: [please don't post personal information on the community].

Re: SIM card still hasn't arrived

Katie_B — Tue, 17 Jan 2023 11:01:36 GMT

Good morning @snugasabug.

Welcome to the community.

How did you place your order?

Does your new line show within your My EE?

Speak soon,

Katie