topic Re: Transfer from BT in SIM cards & Porting

Transfer from BT

Giacometti — Fri, 02 Dec 2022 09:08:28 GMT

When I transferred from BT this week I was promised porting of my existing number within 24 hours.

I now discover that porting will only take place on 5th December - which causes me considerable problems. Why was this not part of the information given during the transfer discussion?

Is there anything that can be done to get my existing number ported sooner?

Not a good start to my EE relationship!

Re: Transfer from BT

Leanne_T — Fri, 02 Dec 2022 10:54:54 GMT

Hi @Giacometti

Thanks for coming here.

We are unable to port numbers on a weekend, this would be Monday for you when the number will transfer.

I am sorry for any inconvenience caused.

Leanne.

Re: Transfer from BT

Giacometti — Fri, 02 Dec 2022 11:00:35 GMT

Not helpful.

It wasn’t the weekend when it should have been ported. We only got to the weekend because EE failed to do what it said it would do earlier this week.

Really poor start from EE - you should not make such statements if you cant deliver.

Re: Transfer from BT

Leanne_T — Fri, 02 Dec 2022 11:02:22 GMT

If you would like this looked into, please call us on 150 and the team will be able to check the account and let you know why this did not transfer for you sooner @Giacometti

Leanne

Re: Transfer from BT

Jon_T — Fri, 02 Dec 2022 14:36:44 GMT

....and brace yourself to listen to a veeeeeeery long session of Christmas songs while you are on hold.