topic Re: Wrong number in SIM cards & Porting

Wrong number

Rebeccamed — Thu, 01 Dec 2022 13:11:12 GMT

Hi I moved to ee a week ago and brought my old number with me when I call or someone calls me it uses my number that I want but sending messages it sending out using the number that came with the sim and I can't receive messages unless someone uses the number that came with the sim

Re: Wrong number

Chris_B — Thu, 01 Dec 2022 13:20:03 GMT

@Rebeccamed what device are you using ?

Re: Wrong number

Rebeccamed — Thu, 01 Dec 2022 13:21:15 GMT

A Samsung a51

Re: Wrong number

Christopher_G — Thu, 01 Dec 2022 15:00:07 GMT

When did your number port over, @Rebeccamed? Was the port date today?

If so, this should sort itself out by midnight tonight.

Chris

Re: Wrong number

Rebeccamed — Thu, 01 Dec 2022 15:09:15 GMT

No it was on the 28th

Re: Wrong number

Christopher_G — Thu, 01 Dec 2022 15:22:24 GMT

OK, thanks @Rebeccamed.

I recommend speaking to our Mobile Care team so that they can check everything from our side for you.

Chris