topic Re: Well, that didn't work Please try again or call 150 from an EE device, or 07973 in SIM cards & Porting

Well, that didn't work Please try again or call 150 from an EE device, or 07973

stephenbeddoes — Sat, 26 Nov 2022 19:42:43 GMT

I have a Pay-as-you-go account with four numbers on it. I want to add another number (SIM). When I go through the activation process, which I enter the number, receive a PIN via text and then enter the Serial number I get a message that say's Well, that didn't work Please try again or call 150 from an EE device, or 07973 100 150'

When I call the support number the wait is over 30 mins.

Can anyone help?

Thanks,

Stephen

Re: Well, that didn't work Please try again or call 150 from an EE device, or 07973

Christopher_G — Sun, 27 Nov 2022 09:12:23 GMT

Hi @stephenbeddoes

This sounds like something that you need to speak to the technical support team for. Hopefully they can help you get this sorted.

Chris

Re: Well, that didn't work Please try again or call 150 from an EE device, or 07973

stephenbeddoes — Sun, 04 Dec 2022 21:17:20 GMT

But it takes over 30 minutes to get through to Tech support.

Re: Well, that didn't work Please try again or call 150 from an EE device, or 07973

Leanne_T — Mon, 05 Dec 2022 08:07:19 GMT

Hi @stephenbeddoes

The team will be happy to help if you can try calling again 🙂

Leanne.