topic Replacement sim not received in SIM cards & Porting

Replacement sim not received

saintwen77 — Sat, 26 Nov 2022 13:59:04 GMT

I have ordered online twice as I did not receive the one I order the first time. Now it has been almost a week but I still have not received the second order.

Re: Replacement sim not received

Leanne_T — Sat, 26 Nov 2022 14:21:08 GMT

Hi there @saintwen77

Thanks for coming here.

SIM orders can take 2-5 working days to arrive, they will be posted to your address by Royal Mail. If this has been over the 5 working days, please call us on 0800 079 8586 and the team can get this looked into for you.

Thanks 🙂

Leanne.

Re: Replacement sim not received

saintwen77 — Sat, 26 Nov 2022 14:26:10 GMT

Dear Leanne,

Thank you for your reply.

Is there a direct line that I can call from overseas? As the international call cost is expensive. Or any online live chat support I can use?

thank you

Re: Replacement sim not received

Leanne_T — Sat, 26 Nov 2022 14:35:40 GMT

Hi @saintwen77

You can call the number given using a third-party calling app, and the team will be happy to help.

All our contact details can be found on the EE Get in touch page here.

Thanks 🙂

Leanne.

Re: Replacement sim not received

saintwen77 — Mon, 28 Nov 2022 01:36:17 GMT

Dear Leanne,

Thank you so much for your reply.

I will see if the SIM will arrive today. If not, I will then try to find the third-party calling app. Do you have any suggestions for apps?

Thank you.

Re: Replacement sim not received

James_B — Mon, 28 Nov 2022 09:11:07 GMT

I'd recommend Skype @saintwen77

James

Re: Replacement sim not received

saintwen77 — Tue, 29 Nov 2022 09:12:15 GMT

Thank you so much.
I will give it a try.

Blessings

XXXXXXXXXX

[Mod Edit: Removed personal information.]

Re: Replacement sim not received

Wmspl — Sat, 24 Dec 2022 14:34:42 GMT

Hi there,

I need a replacement sim...

Could you kindly confirm how to go about it

Re: Replacement sim not received

Leanne_T — Sat, 24 Dec 2022 15:55:42 GMT

Hi @Wmspl

Please see our How do I swap my SIM or get a new SIM? Help page for full details on ordering a replacement SIM card.

Leanne 🙂

Re: Replacement sim not received

HayamEsayed — Sat, 06 May 2023 10:06:06 GMT

I have ordered online twice as I did not receive the one I order the first time. what shall i do .

Re: Replacement sim not received

HayamEsayed — Sat, 06 May 2023 10:06:41 GMT

I have ordered online twice as I did not receive the one I order the first time. Now it has been almost a week but I still have not received the second order.