topic Not receiving otp after switching to EE in SIM cards & Porting

Not receiving otp after switching to EE

Adebukola — Fri, 25 Nov 2022 22:46:18 GMT

I'm not getting otp since I port from lycamobile to ee... I've spent 2 days calling the customer care and spoken to 8 people. Please if it's not working, how do I get back to my lycamobile please. This is really frustrating 😤

Leanne_T — Sat, 26 Nov 2022 08:29:43 GMT

Thanks for coming here.

Is this being looked into for you by our tech gurus?

When you called did the team ask you to try anything to get this resolved?

Leanne.

bristolian — Sat, 26 Nov 2022 11:15:30 GMT

Are you receiving text messages from other mobiles?

When did you port into EE?

Adebukola — Sat, 26 Nov 2022 23:47:39 GMT

I was told to wait for 72 hours..

And yes, I can receive an otp now.

Thank you

Adebukola — Sat, 26 Nov 2022 23:49:17 GMT

Yes I was receiving other texts although it comes in late.

I was told to wait for 72 hours..

And yes, I can receive an otp now. And other messages are coming in promptly too.

Thank you

olalowo — Sat, 09 Sep 2023 15:45:41 GMT

I have a similar problem with my line

I receive messages from other numbers but not OTP.

Leanne_T — Sun, 10 Sep 2023 07:56:18 GMT

Have you recently transferred your number to EE?

Is this happening with more than one OTP that you have requested?

Leanne.

olalowo — Sun, 10 Sep 2023 09:12:52 GMT

I recently got my EE line.

It happened with several OTP requests.

It's been rectified now because i received loads of SMS backlog yesterday evening.

Thank you.

Leanne_T — Sun, 10 Sep 2023 09:34:16 GMT

Thanks for coming back and letting me know @olalowo

Leanne 🙂