topic Re: Upgrading phone and PIN, but old phone is dead so cant get unlock code in SIM cards & Porting

Upgrading phone and PIN, but old phone is dead so cant get unlock code

martymo69 — Fri, 25 Nov 2022 07:49:17 GMT

Hello! Just received a new Samsung A53 as upgrade to old A3, along with a new SIM. Problem is when EE send the SIM unlock code to the old phone I cant get it as the old phone screen is illegible.

How else can I get the code?

Thanks!

Re: Upgrading phone and PIN, but old phone is dead so cant get unlock code

Leanne_T — Fri, 25 Nov 2022 09:43:47 GMT

Hi @martymo69

Thanks for coming here.

If you need to register the new SIM card and can't receive the PIN, please call us on 0800 079 8586 and the team will be happy to help 🙂

Leanne.

Re: Upgrading phone and PIN, but old phone is dead so cant get unlock code

martymo69 — Fri, 25 Nov 2022 10:02:01 GMT

Thanks Leanne_T, now waiting in a very very long queue.

Re: Upgrading phone and PIN, but old phone is dead so cant get unlock code

Leanne_T — Fri, 25 Nov 2022 10:08:40 GMT

Thanks for waiting @martymo69

Leanne 🙂