topic Re: Number Porting in SIM cards & Porting

Number Porting

cgooding82 — Mon, 21 Nov 2022 12:55:31 GMT

Good Afternoon,

I placed an order Sunday 13th November and provided the PUK code with the order, All last week we had nothing porting across. Last night even though my old (Tesco) sim is still working i put the EE sim into the phone. I can place a call from the EE (Showing the ported number on other people phones), but no can call/text me on the number? Even if i go into settings in the iPhone to change the number to the correct ported number it wont fix? Any help please?

Thanks

Re: Number Porting

Chris_B — Mon, 21 Nov 2022 13:35:32 GMT

@cgooding82 you need to turn off iMessage and FaceTime and then restart the device. Then check your number is correct in settings. Then you can re-enable iMessage and FaceTime if it is correct.

Re: Number Porting

cgooding82 — Tue, 22 Nov 2022 08:52:32 GMT

Hi, Thanks for you reply, This still didnt work.

Old Sim card with Tesco still working, New EE Sim card can only make a call but not receive one.

Chris

Re: Number Porting

Jon_K — Tue, 22 Nov 2022 09:09:30 GMT

Hi @cgooding82.

Did you give us your PAC or a PUK code? These are different and a PAC would port your number over.

Jon

Re: Number Porting

cgooding82 — Tue, 22 Nov 2022 11:20:50 GMT

Yes, I provided the porting code during the order, its just weird that i can make a call from the EE just not receive any calls.

Chris

Re: Number Porting

Jon_K — Tue, 22 Nov 2022 12:45:03 GMT

Thanks @cgooding82.

What phone are you using?

Is your old SIM still working?

Jon

Re: Number Porting

cgooding82 — Tue, 22 Nov 2022 14:14:15 GMT

Iphone & yes old sim still working.

Re: Number Porting

Jon_K — Tue, 22 Nov 2022 14:16:08 GMT

Thanks @cgooding82.

If your old SIM is still working, you'll need to get in touch with our Customer Care team.

It doesn't sound like the port has completed.

Jon

Re: Number Porting

cgooding82 — Wed, 23 Nov 2022 12:41:11 GMT

Another question if anyone can answer, When i signed up on Sunday the 13th November, It was on the essential sim 125, The offer indicated that there wont be free addons to take the data up to 200? When should this show on my online account?

Thanks

Re: Number Porting

Jon_K — Wed, 23 Nov 2022 14:43:49 GMT

Does this not show in your add-on section, @cgooding82?

Jon