topic Re: Is there another way to verify phone number other than txt? in SIM cards & Porting

Is there another way to verify phone number other than txt?

wvhr — Sun, 20 Nov 2022 14:48:44 GMT

Hi,

I am trying to complete registration for MyEE. The last stage is to verify the SIM/phone number but as my SIM is fitted to a fire alarm message system I cannot see the txt code that EE has sent. Is there any other way I can verify it is my SIM number?

Re: Is there another way to verify phone number other than txt?

Christopher_G — Mon, 21 Nov 2022 08:23:22 GMT

Is there any way to remove the SIM from the device and put it into one that can receive messages, @wvhr?

Chris

Re: Is there another way to verify phone number other than txt?

wvhr — Mon, 21 Nov 2022 15:25:42 GMT

The device is programmed and if we take the SIM from the device it will probable affect the settings. I will try and find out for definite but it's really risky!

Re: Is there another way to verify phone number other than txt?

wvhr — Tue, 22 Nov 2022 10:16:54 GMT

Hi, I have not been able to resolve this issue. Can I use another verification method to confirm the phone number other than a txt? I am happy to speak to someone from EE direct if that helps?

Re: Is there another way to verify phone number other than txt?

Christopher_G — Tue, 22 Nov 2022 10:27:03 GMT

I would suggest speaking to our Mobile Care team to see if they can verify it from our side for you, @wvhr.

Chris