Physical sim deactivated and e-sim not working

Shachi — Mon, 14 Nov 2022 09:53:02 GMT

I tried to activate my e-sim today and it downloaded the e-sim and added it to data plan

But my physical sim was deactivated.before I could activate my e-sim. hence when i try to activate my e-sim I don’t get the code .

i m not able to use my phone and I really need to sim.

I am in a flux - not sure what to do

Re: Physical sim deactivated and e-sim not working

Jon_K — Mon, 14 Nov 2022 12:59:46 GMT

What happens if you try to activate your eSIM now?

If you're unable to do it, you'd need to get in touch with our Customer Care team.

Jon