topic Re: no SIM in iphone 13 in SIM cards & Porting

no SIM in iphone 13

ShivvyK91 — Fri, 11 Nov 2022 08:23:01 GMT

Last night my pay monthly phone started saying that I have no SIM card inserted. I took it out, cleaned it (which made no difference) and eventually reset my network settings. That got rid of the no SIM notification however since then I have had no signal at all on my phone. When I go into Settings and then into Mobile Data, it asks me to set up a Mobile Service.

I have done the Coverage checker and there is nothing on there about any kind of issue and I am having this issue in multiple locations as I went from my house to work this morning.

Anyone else having this issue or know what's going on?

Re: no SIM in iphone 13

Chris_B — Fri, 11 Nov 2022 08:29:29 GMT

@ShivvyK91 Sounds like you need to request a replacement Sim card. You can do this by calling customer services or you can go to a EE store with photo ID to request a replacement SIM card.

Re: no SIM in iphone 13

ShivvyK91 — Fri, 11 Nov 2022 08:36:22 GMT

Hi @Chris_B thanks for replying.

I don't suppose you have any idea why this would happen in the first place? Everything was working fine last night and then suddenly it wasn't.

Re: no SIM in iphone 13

Leanne_T — Fri, 11 Nov 2022 11:15:12 GMT

Hi @ShivvyK91

Thanks for coming here.

If the SIM card has become faulty this could happen at any time, are you able to try the SIM in another phone?

Leanne.

Re: no SIM in iphone 13

Abriedev — Wed, 29 Mar 2023 20:26:30 GMT

I experienced the same problem this afternoon. I will call EE in the morning.

Re: no SIM in iphone 13

Leanne_T — Thu, 30 Mar 2023 06:42:25 GMT

Hi @Abriedev

Thanks for coming here.

Are you able to try the SIM card in another device to see if this follows the SIM or if this a problem with the phone?

Leanne 🙂