topic Number ownership in SIM cards & Porting

Number ownership

TeodorMitev — Mon, 07 Nov 2022 18:47:13 GMT

Hello,

How long does it take to take ownership of a number? I have spoken to EE representative on Friday 4.11.22 who took all my details and done all checks and he said I will receive a confirmation sms/email in 24 hours. I still haven’t receive any confirmation and do not know if transfer has been done.

Thanks

Re: Number ownership

Chris_B — Mon, 07 Nov 2022 19:45:29 GMT

@TeodorMitev Did the original account holder request a change of ownership of that number? Was you present when that request was as made to accept ownership of that number/contract
You can not request a change of ownership yourself as your not the account holder.

Re: Number ownership

TeodorMitev — Mon, 07 Nov 2022 20:06:06 GMT

The original account holder requested change of ownership and setup temporary password. When I contacted EE I was asked to verify that password.

Re: Number ownership

Chris_B — Mon, 07 Nov 2022 20:29:09 GMT

@TeodorMitev Ok. You did it that way. It should take no longer than 24h it might be worth calling customer services they are still open now ( till 9pm )