topic Re: Moved to EE via BT. Had sims. What now? in SIM cards & Porting

Moved to EE via BT. Had sims. What now?

TiniC12 — Fri, 04 Nov 2022 10:26:09 GMT

I spoke to BT and subsequently received 4 x EE sims for my family.

I've had no communication from EE, I cannot set up an account online. When does my family put the sims in? When does it transfer? Numbers are supposed to transfer too, when does this happen?

All 4 mobile accounts are still showing on the BT website.

Re: Moved to EE via BT. Had sims. What now?

Jon_K — Fri, 04 Nov 2022 12:40:28 GMT

Hi @TiniC12.

Did you give us the PAC for all four numbers to transfer them over?

When did you get the EE SIM cards?

Jon

Re: Moved to EE via BT. Had sims. What now?

TiniC12 — Fri, 04 Nov 2022 13:01:15 GMT

EE sims arrived last Saturday but not put them in yet as was waiting to
hear from EE or BT about it.

BT said to ignore the PAC codes and it will just switch over!! Does my
brother just put his new card in and it will switch?

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xxxxxxx xxxxxxxxxx
Tel: xxxxx xxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: Moved to EE via BT. Had sims. What now?

Jon_K — Fri, 04 Nov 2022 13:04:02 GMT

Thanks @TiniC12.

Yes you should put the new SIM cards in to activate them.

If they don't work within 24 hours, you'll need to speak with our Customer Care team.

Jon