topic SIM card still not activating in SIM cards & Porting

SIM card still not activating

Charlb27 — Thu, 03 Nov 2022 22:31:06 GMT

Hi there,

I am about at the end of what I can take with this SIM card. I accidentally pressed ESIM when setting up on this phone, was told I had deactivated my sim. Ordered a new sim, told it would be 24 hours. 24 hours pass, still no service. Then I get told it will be done in 1 hour at 9pm. I’m writing this at half 10 after numerous times switching the phone of and on and STILL nothing. I feel like cancelling my contract as getting through to anyone is an absolute nightmare and keep getting the same answer with no outcome. Can somebody please help.

Re: SIM card still not activating

Chris_B — Fri, 04 Nov 2022 08:26:13 GMT

@Charlb27 If you requested a replacement sim then that sim will be posted to you. You can not use the old sim as it’s now deactivated and useless.

Re: SIM card still not activating

Charlb27 — Fri, 04 Nov 2022 14:15:32 GMT

yes they sent me a new one put, this is the one I’m having an issue with. They’ve now said it won’t be until 10am tomorrow, despite being told the same thing 3 days ago!