topic Re: Porting Issues in SIM cards & Porting

Porting Issues

APats22 — Tue, 01 Nov 2022 03:44:02 GMT

I’ve moved to EE from Vodafone. Put my porting code in and I was told this will be done by 11:59pm on 31/10.
I received a text at 14:45 on 31/10 saying porting is complete and to restart my phone. So I’ve done this.

The problem I have now is:

- Nobody can call me. If they call my ported number it goes to Vodafone voicemail. If they call my EE number that I was assigned before porting it says the number isn’t in use.

- If I call someone, it comes up with the number I’ve ported from Vodafone to EE.

- Sending and receiving texts all come from the number that EE assigned me before porting my number over.

Any help would be gratefully appreciated. I use an iPhone and I’ve been into settings to change my phone number but it still just stays with the EE number assigned to me before I ported my number over.
Ive put my Vodafone SIM card into an old phone and it’s still active so how can porting be completed?

Re: Porting Issues

Chris_B — Tue, 01 Nov 2022 07:36:25 GMT

@APats22 you cannot change your number in settings>phone. You need to turn off iMessage and FaceTime then restart your device now go and check to make sure your number is correct in settings>phone and if it is you can re-enable iMessage and FaceTime.

Your device/iMessage/FaceTime latches on to the original sim number and doesn’t pick up the porting in number until you turn off iMessage/FaceTime and reboot.

Re: Porting Issues

APats22 — Wed, 02 Nov 2022 04:46:33 GMT

Thank you for your help. I deactivated iMessage and FaceTime on my old and new phone and left it for 1-2 hours. When I turned it back on for my new phone it picked up the ported number.

I’ve now got another weird problem. My Vodafone SIM is still active, even though everything’s ported over. Texts come to both my EE and Vodafone SIM and I can make calls from my Vodafone SIM. Any ideas please?

Re: Porting Issues

Leanne_T — Wed, 02 Nov 2022 08:02:10 GMT

Hi @APats22

Thanks for coming here 🙂

Is the old phone with the Vodaphone SIM card in an iPhone?

Leanne.

Re: Porting Issues

APats22 — Wed, 02 Nov 2022 08:16:48 GMT

Hi Leanne,

It is an iPhone. I’ve turned all iMessage and stuff off on it.
Only EE calls come to my EE phone. All other calls go to my Vodafone phone.

Re: Porting Issues

Leanne_T — Wed, 02 Nov 2022 08:18:56 GMT

Thanks @APats22

Have you signed out of iCloud on the iPhone?

If so, please call us on 150 and the team will check the number transfer has completed for you.

Leanne 🙂

Re: Porting Issues

APats22 — Wed, 02 Nov 2022 15:32:19 GMT

I’ve signed out and it’s still connected to Vodafone and nobody other than EE numbers can call me.

I’ll call 150.

Re: Porting Issues

Leanne_T — Wed, 02 Nov 2022 15:33:27 GMT

Yes please, the team will check everything has completed and help you get this sorted @APats22

Re: Porting Issues

APats22 — Thu, 03 Nov 2022 08:35:52 GMT

Been advised to give it another 24 hours by EE.
I contacted Vodafone and they said the porting is showing ‘pending’ on their system and it’s not complete on EEs behalf.

4 days on from EE saying the porting is complete and it’s not. Paying 2 phone bills because of this as well. No offer to knock anything off my EE bill to compensate due to issues on their behalf.

Not a good start with EE.

Re: Porting Issues

Leanne_T — Thu, 03 Nov 2022 09:29:45 GMT

Hi @APats22

Have you spoken to our mobile care team on 150 to see what they can do help?

Leanne.

Re: Porting Issues

APats22 — Thu, 03 Nov 2022 09:56:32 GMT

I’ve spoke to them yesterday. I went through everything in regards to porting my number and I’ve been told to wait 24 hours and it should be complete. It’s been 17 hours and it’s not complete so I’m not holding my breath.

I’ll wait the full 24 hours and then phone 150 again to discuss cancelling this contract and staying with Vodafone.

Re: Porting Issues

Leanne_T — Thu, 03 Nov 2022 10:00:09 GMT

I'm very sorry to hear this @APats22

I hope this is sorted soon for you.

Leanne.