topic Re: help needed to activate simcard in SIM cards & Porting

help needed to activate simcard

At19- — Fri, 23 Sep 2022 10:16:18 GMT

I have been sent a new sim card but it will not work.

Re: help needed to activate simcard

Leanne_T — Fri, 23 Sep 2022 10:58:24 GMT

Hi @At19-

Thanks for coming here.

What was the reason for the replacement SIM card?

Leanne.

Re: help needed to activate simcard

Weewendz2 — Sat, 08 Oct 2022 17:17:18 GMT

Deactivation of the previous SIM and change toa specific telephone number for my second contract SIM

Re: help needed to activate simcard

Leanne_T — Sun, 09 Oct 2022 07:01:07 GMT

Hi @Weewendz2

Have you received a replacement SIM card?

Are you transferring a number from another network?

Leanne.

Re: help needed to activate simcard

Lyn2545 — Sun, 30 Oct 2022 10:35:57 GMT

I upgraded my phone and the phone and sim arrived yesterday.

It's almost been 24hrs and still can't make or receive calls. Top left of the screen says emergency calls only - EE.

Please can someone look into this issue

Re: help needed to activate simcard

Christopher_G — Sun, 30 Oct 2022 13:45:50 GMT

Hi @Lyn2545

Welcome to the community.

Are you still using your old SIM card or have you put the new one in? You can keep using your old one.

Chris

Re: help needed to activate simcard

gujjr__27 — Mon, 07 Nov 2022 11:55:19 GMT

Hi, I've lost my sim then I ordered new now on this sim I can't access data but the signals are coming

Re: help needed to activate simcard

Leanne_T — Mon, 07 Nov 2022 12:11:54 GMT

Hi @gujjr__27

Thanks for coming here.

Can you make and receive calls?

Did you register the replacement SIM?

Leanne.

Re: help needed to activate simcard

KLM79 — Wed, 09 Nov 2022 17:50:12 GMT

I have inserted my new SIM into my new phone and both old and new phone now say say no service, cant call EE for help and cannot be contacted, cannot get into email or whatsapp as they both need to send me a text to activate which I cant receive...

Re: help needed to activate simcard

James_B — Wed, 09 Nov 2022 17:53:08 GMT

Hi @KLM79,

Welcome to the EE Community. 🙂

What was the reason for your replacement SIM?

James

Re: help needed to activate simcard

KLM79 — Wed, 09 Nov 2022 18:00:45 GMT

Was sent out with the new phone assumed I had to use that one rather than transfer the old one over as was sent a PIN and PAC code with it

Re: help needed to activate simcard

James_B — Wed, 09 Nov 2022 18:07:29 GMT

Hi @KLM79,

You only need to use the new SIM if the old one doesn't fit your new phone. Have you tried putting the old SIM in your new phone?

James

Re: help needed to activate simcard

Mickysue222 — Wed, 16 Nov 2022 12:40:08 GMT

Re: help needed to activate simcard

Mickysue222 — Wed, 16 Nov 2022 12:44:12 GMT

upgrade

Re: help needed to activate simcard

Katie_B — Wed, 16 Nov 2022 12:44:49 GMT

Hi @Mickysue222.

Please try use your old SIM in your new device and let us know if you experience any problems.

Katie 🙂

Re: help needed to activate simcard

Awarapagal — Wed, 23 Nov 2022 19:32:43 GMT

My sim card is old so I got a new card

Re: help needed to activate simcard

James_B — Thu, 24 Nov 2022 07:49:28 GMT

Hi @Awarapagal,

Welcome to the EE Community. 🙂

Click here to activate your SIM online.

Hope this helps.

James

Re: help needed to activate simcard

charliebeech — Sun, 27 Nov 2022 20:58:17 GMT

Hi,

I got a new sim in store today after I lost my phone however the online portal only gives me the below option

You'll need your device with your old SIM or eSIM in it to receive the PIN

I so have a PIN and PUK on the sheet with a replacement sim but i cant find the correct portal to activate

Re: help needed to activate simcard

Leanne_T — Mon, 28 Nov 2022 07:28:52 GMT

Hi @charliebeech

Thanks for coming to the community.

You would need to call us to activate the SIM if you don't have the old SIM card, you can call us on 0800 079 8586.

Leanne 🙂

Re: help needed to activate simcard

Ramraj23 — Sun, 04 Dec 2022 13:46:02 GMT

Hi dear