topic Re: Porting Number in SIM cards & Porting

Porting Number

Kingdom7 — Sat, 29 Oct 2022 19:33:45 GMT

Hello. I have a 24 month contract with EE and I’ve just got one with o2. I have dual SIM in my phone. I want o2 to be my main SIM so I have successfully ported my EE number to o2.

I was hoping to get a new number for my EE. I got a text saying I owe 700 for the contract. I probably should have looked into this further. I don’t want to leave EE. I wanna keep my contract and unlimited data. Is there any way to do this?

Re: Porting Number

Chris_B — Sat, 29 Oct 2022 19:39:16 GMT

@Kingdom7 by moving your number away from EE you have closed your account, which will result in paying off that contract.. you can not retain that contract with a different number.

Re: Porting Number

Kingdom7 — Sat, 29 Oct 2022 20:22:49 GMT

So is there absolutely nothing I can do?

Re: Porting Number

XRaySpeX — Sat, 29 Oct 2022 20:28:02 GMT

If you ordered by phone or online from O2 you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return. You could port you no. via PAC from O2 back to EE but there is no way you can resume your original EE contract & get back the termination fee.

Re: Porting Number

Chris_B — Sat, 29 Oct 2022 20:31:17 GMT

@Kingdom7 unfortunately there is nothing at all that can be done.

Re: Porting Number

Kingdom7 — Sat, 29 Oct 2022 21:20:51 GMT

The port isn’t due to be completed until 1/11/22. I have emailed o2 and asked to cancel. I hope they can do it in time.

Re: Porting Number

Profile closed — Sun, 30 Oct 2022 02:22:58 GMT

@Kingdom7 I would ring 202 from your O2 sim in the morning to make sure your port in request has been cancelled.

Re: Porting Number

Kingdom7 — Sun, 30 Oct 2022 02:37:47 GMT

Are they 24/7 do you know or open Sunday?

Re: Porting Number

Profile closed — Sun, 30 Oct 2022 02:40:20 GMT

@Kingdom7 they open at 8AM today.

Re: Porting Number

Kingdom7 — Sun, 30 Oct 2022 04:34:19 GMT

Thank you

Re: Porting Number

Kingdom7 — Sun, 30 Oct 2022 18:56:03 GMT

All sorted and cancelled! Thank you all!

Re: Porting Number

XRaySpeX — Sun, 30 Oct 2022 19:28:49 GMT

What was the outcome? Did you manage to resume your EE contract & avoid the leaving fee?

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: Porting Number

Kingdom7 — Sun, 30 Oct 2022 20:20:54 GMT

The lady cancelled the port. So I will use my current number on EE and use the o2 for data as I can get a better 5G signal out and about. Gonna wait 6 months and get the iPhone 14 PM I think.

Re: Porting Number

chistery — Sun, 30 Oct 2022 20:42:19 GMT

So you hadn't actually completed the port from EE to O2, just that EE had told you they would be charging you £700 to leave early?

Re: Porting Number

Kingdom7 — Sun, 30 Oct 2022 21:32:32 GMT

Yeah. The date I was given was 1/11/22.