topic Moving my old number to ee in SIM cards & Porting

Moving my old number to ee

Glyn535 — Sat, 29 Oct 2022 10:29:45 GMT

I’m trying to get my old BT number transferred to ee but it doesn’t seem to accept the pac code that BT gave me

Re: Moving my old number to ee

Jon_K — Sat, 29 Oct 2022 13:27:38 GMT

Hi @Glyn535.

Are you trying to complete the online form?

Are you getting an error message?

Jon

Re: Moving my old number to ee

iain59g — Mon, 31 Oct 2022 10:54:36 GMT

I have same problem with the online form rejecting my BT PAC code.

The code begins with BTC and has six digits.

Re: Moving my old number to ee

iain59g — Mon, 31 Oct 2022 11:37:21 GMT

I see the problem now and understand that the PAC codes have been pre-assigned to a phone number and have to choose the right phone number for each of my two phones

Re: Moving my old number to ee

Jon_K — Mon, 31 Oct 2022 14:56:17 GMT

Have you managed to get this to work after spotting the problem, @iain59g?

Jon

Re: Moving my old number to ee

bob263318 — Tue, 01 Nov 2022 16:33:14 GMT

I was moved from BT to EE - was told I didn't need to do anything and everything would be seamless. A new SIM arrived which I wasn't expecting. Assuming the number would have already been transferred I put it my phone to realise my number has changed. I have texted etc to BT for a PAC but got one back to say they need to talk to me but that's impossible. Is there an easier way to do this online - neither company have a chat facility apparently ?

Re: Moving my old number to ee

Christopher_G — Tue, 01 Nov 2022 18:13:26 GMT

Hi @bob263318

It's possible that the number port is already set up and in the process after entering the SIM card. If you speak to our Mobile Care team, they'll be able to check it for you.

Chris