https://community.ee.co.uk/t5/SIM-cards-Porting/New-sim-new-phone/m-p/1190670#M31458 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3192334">@Hannahcleghorn</a>&nbsp;,</P> <P>Welcome to the community,</P> <P>You should have just continued using your old SIM card, there was no need to use the new SIM card if the old one was working. I would suggest speaking to customer service, if you cannot activate the SIM card yourself.</P> Fri, 28 Oct 2022 20:34:49 GMT Schockwave 2022-10-28T20:34:49Z https://community.ee.co.uk/t5/SIM-cards-Porting/New-sim-new-phone/m-p/1190637#M31456 <P>I’ve just activated new sim so now old phone is not working but either is my new phone&nbsp;</P> Fri, 28 Oct 2022 17:39:38 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/New-sim-new-phone/m-p/1190637#M31456 Hannahcleghorn 2022-10-28T17:39:38Z https://community.ee.co.uk/t5/SIM-cards-Porting/New-sim-new-phone/m-p/1190670#M31458 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3192334">@Hannahcleghorn</a>&nbsp;,</P> <P>Welcome to the community,</P> <P>You should have just continued using your old SIM card, there was no need to use the new SIM card if the old one was working. I would suggest speaking to customer service, if you cannot activate the SIM card yourself.</P> Fri, 28 Oct 2022 20:34:49 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/New-sim-new-phone/m-p/1190670#M31458 Schockwave 2022-10-28T20:34:49Z