topic Re: SIM not delivered in SIM cards & Porting

SIM not delivered

C-J-T — Thu, 27 Oct 2022 19:37:37 GMT

I ordered a replacement nano SIM to fit my new device (old one had a micro SIM). I received a confirmation email saying it would be here in 2 days but it still hasn't arrived. Is there a chat option so I can message someone to chase this up? I dont want to use the phone as contact.

Re: SIM not delivered

James_B — Fri, 28 Oct 2022 07:29:04 GMT

Hi @C-J-T,

Welcome to the EE Community. 🙂

Please allow 2-5 working days for your new SIM to arrive in the post.

Thanks

James

Re: SIM not delivered

CarJam — Fri, 28 Oct 2022 09:34:13 GMT

In a similar position, ordered a 2GB Sim Plan on 17/10/22 and nothing has been delivered to date. Any advice?

Re: SIM not delivered

James_B — Fri, 28 Oct 2022 09:38:07 GMT

Hi @CarJam,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to check the status of your order if you get in touch.

Thanks

James

Re: SIM not delivered

C-J-T — Fri, 28 Oct 2022 17:44:23 GMT

Hi James, thanks for your reply.

I forgot to mention, I ordered on the 18th, it's now been 10 days (I gave it a bit longer because of the postal strikes).

Mike

Re: SIM not delivered

CarJam — Mon, 31 Oct 2022 18:11:17 GMT

Hi,

Have tried all the options and still no joy...wonder if cancelling the order may be easier and risk never seeing the £8.00 again!!

Re: SIM not delivered

Jon_K — Tue, 01 Nov 2022 07:53:02 GMT

Were you able to speak with our Customer Care team about this, @CarJam?

Did you get confirmation of your order?

Jon

Re: SIM not delivered

CarJam — Tue, 01 Nov 2022 17:56:43 GMT

No, could not get through as I don’t have a phone contract with EE and the options didn’t allow to discuss any other issues.

Going round in circles that are ever decreasing!!!

Carys James

Re: SIM not delivered

Leanne_T — Wed, 02 Nov 2022 08:17:38 GMT

Morning @CarJam

You can call us on 0800 956 6000, you won't need a number and the team will be happy to help.

Leanne.