topic Re: New SIM won’t make calls in SIM cards & Porting

New SIM won’t make calls

V3r1na — Thu, 27 Oct 2022 19:22:22 GMT

I recently got a new SIM and I can’t make any calls. I can use data etc but calls don’t work. How can I sort this? I can’t call the support number

Re: New SIM won’t make calls

Jon_K — Fri, 28 Oct 2022 07:27:46 GMT

Hi @V3r1na.

What happens when you try to make a call?

Do you have a signal on the phone?

Jon

Re: New SIM won’t make calls

V3r1na — Fri, 28 Oct 2022 08:01:46 GMT

Hi Jon

Yes I have signal. But when I try to call anyone it just beeps. It also says “last line no longer available” before I try to make the call and asks if i “want to call using your remaining line”

Re: New SIM won’t make calls

Jon_K — Fri, 28 Oct 2022 08:26:45 GMT

I'm not sure what that error message would mean, @V3r1na.

What phone are you using?

Do you receive phone calls?

Jon

Re: New SIM won’t make calls

V3r1na — Fri, 28 Oct 2022 08:34:07 GMT

It’s an iPhone XR and no I can’t receive calls either

Re: New SIM won’t make calls

Jon_K — Fri, 28 Oct 2022 10:08:00 GMT

Thanks @V3r1na.

If you turn off WiFi, do you have service on the phone?

What was the reason for getting a new SIM card? Have you registered it?

Jon