topic Re: Phone keep stopping in SIM cards & Porting

Phone keep stopping

KJ61 — Wed, 26 Oct 2022 14:32:05 GMT

I'm facing an error when ever i inject that sim in my mobile there is an error comes on mobile screen and I'm unable to use my mobile. I'm also sharing screenshot of that error kindly resolve it as soon as possible .

Re: Phone keep stopping

Schockwave — Wed, 26 Oct 2022 15:53:56 GMT

Hello @KJ61 ,

Welcome to the community,

Firstly, this is not customer service, second why are you removing the SIM card and then putting it back in again?

It could be that the SIM card has got damaged, if you are removing and then putting it back in.

Are you on pay as you go or monthly contract?

Have you tried cleaning it your SIM card and tray? Are you able to try the SIM card in another phone?

You may be able to try using a friend’s phone or another family member’s phone to see if you still get the same problem.

Re: Phone keep stopping

James_B — Wed, 26 Oct 2022 16:32:02 GMT

Hi @KJ61,

Welcome to the EE Community. 🙂

Have you tried inserting the SIM when the phone is switched off?

James