topic Re: Number portability in SIM cards & Porting

Number portability

Atulvats — Tue, 25 Oct 2022 20:53:46 GMT

BT has transferred me to EE and sent me 2 sims as family pack. I got PAC code 3 days back and did what the BT team told me.

I spoke to EE customer service today and I was told that my BT number will be ported to EE sim today.

Still waiting it to happen....

Not satisfied with the service. I do not why I agreed to shift from BT to EE..

Re: Number portability

Christopher_G — Wed, 26 Oct 2022 07:58:16 GMT

Hi @Atulvats

Welcome to the community.

Usually number ports go through the next working day and it can take up until midnight to go through. Could you try restarting the devices this morning and let me know if they're working please?

Chris

Re: Number portability

Atulvats — Wed, 26 Oct 2022 08:04:36 GMT

Dear Chris

Thanks but it is not working. It is like right hand doesnt know what the
left is working. EE has ported me to their own number instead of my
original BT number. No one understands that it is very difficult to chase
customer care on a working day.
God know when it will happen

--
Regards
xxxx xxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: Number portability

Christopher_G — Wed, 26 Oct 2022 08:05:37 GMT

OK, thanks @Atulvats
I've sent you a private message to get some information from you. Please take a look and get back to me.
Thanks
Chris