topic Re: My Contract SIM has stopped working in SIM cards & Porting

My Contract SIM has stopped working

AlJoHo992 — Tue, 25 Oct 2022 12:02:49 GMT

For the past week I’ve had brief messages on my iPhone E saying No Sim Installed but today it’s fully packed in and I am unable to contact EE directly as a result.

I have tried taking it out and cleaning it then restarted my phone but nothing has worked.

Is there somewhere on this website I can order a new sim?

Re: My Contract SIM has stopped working

Chris_B — Tue, 25 Oct 2022 12:28:41 GMT

@AlJoHo992 You can not use the website to order a replacement sim as you would receive a text to confirm that order. You need to call customer services to request a replacement sim or you can go to an EE store and request one. You’ll need photo ID to do that request.

Re: My Contract SIM has stopped working

Carl2610 — Tue, 25 Oct 2022 13:01:34 GMT

I have the same problem on a Samsung phone its also saying number not registered

Re: My Contract SIM has stopped working

James_B — Tue, 25 Oct 2022 13:51:55 GMT

Hi @Carl2610 and @AlJoHo992,

Welcome to the EE Community. 🙂

Our Technical Support Team will be happy to help if you get in touch.

Thanks

James