topic Re: New sim card in SIM cards & Porting

New sim card

evehawkins — Mon, 24 Oct 2022 21:09:55 GMT

Anyone know why my new SIM card is letting me send text messages, use data or call. Esim doesn’t seem to work either just takes ages to activate. I believe the reason my new sim isn’t working is because I haven’t activated it yet but I can’t activate it when I don’t have access to my phone number. So what do I do ?

Re: New sim card

Chris_B — Mon, 24 Oct 2022 21:15:01 GMT

@evehawkins The package the sim came on has the phone number on it. And you can not activate the eSim until you have activated the sim as you need the number to move across to the eSim.

Re: New sim card

XRaySpeX — Mon, 24 Oct 2022 21:27:47 GMT

Is it on contract or PAYG?

Re: New sim card

evehawkins — Mon, 24 Oct 2022 21:38:05 GMT

It’s the same number I had before tho, I just upgraded phones and they sent me out a new sim along with it.

Re: New sim card

bristolian — Mon, 24 Oct 2022 21:56:59 GMT

Upgrade phones are often supplied with replacement SIMs incase there is a problem with your current SIM or it doesn't fit a new phone.

If it does fit your new phone and works, then there is no need to activate an unnecessary replacement.

Re: New sim card

evehawkins — Mon, 24 Oct 2022 22:00:59 GMT

Oh, I see. The problem I now have is that I don’t know which sim is what. But I’ve tried them both only one shows my number but that still shows me no service

Re: New sim card

Jon_K — Tue, 25 Oct 2022 07:27:38 GMT

Hi @evehawkins.

If you can get in touch with our Customer Care team, they'll be able to tell you which SIM card you're supposed to be using.

They'll also be able to help register the new one if needed.

Jon

Re: New sim card

evehawkins — Tue, 25 Oct 2022 07:49:30 GMT

Just call them up? I tried to earlier waited 20 minutes then it said call failed.

Re: New sim card

Jon_K — Tue, 25 Oct 2022 09:27:43 GMT

Calling would be the fastest way, @evehawkins.

You could also try our live chat teams.

Jon