topic Re: Sim not provisioned in SIM cards & Porting

Sim not provisioned

fhgfzg — Fri, 21 Oct 2022 09:57:51 GMT

Ordered new replacement SIM as the old SIM was damaged. Got the new sim put in handset but it is saying SIM not provisioned and when I call the number it says calls are not currently being connected to this number.

When I have tried to activate the SIM it asks for the old one so that a message can be sent, the old one is un-usable so I cannot activate this way.

What can I do to get this number working please the line has been off for a month or so now as we needed to repair the phone/

Thanks

Sara

Re: Sim not provisioned

Jon_K — Fri, 21 Oct 2022 11:41:57 GMT

Thanks for coming here, @fhgfzg.

If you're unable to activate your SIM online, I'd recommend getting in touch with our Customer Care team.

They'll be able to run through security checks and register this for you.

Jon

Re: Sim not provisioned

fhgfzg — Fri, 21 Oct 2022 12:05:46 GMT

thank you all sorted now quick and easy

Re: Sim not provisioned

Jon_K — Fri, 21 Oct 2022 12:31:07 GMT

That's great, @fhgfzg 🙂