topic ee numbers moved to virgin in SIM cards & Porting

ee numbers moved to virgin

aliz — Fri, 21 Oct 2022 07:57:33 GMT

Hi,

I moved 4 phone numbers from EE last month to Virgin using the PAC codes and they are working fine. We are now getting messages to say the numbers will be discountinued in 5 days. Can someone advise me why we are getting this message- what does it mean? Can't get through to speak to anyone at EE.

Thanks

Re: ee numbers moved to virgin

XRaySpeX — Fri, 21 Oct 2022 08:07:26 GMT

@aliz : Msgs from whom? EE or VM?

Re: ee numbers moved to virgin

aliz — Fri, 21 Oct 2022 08:16:51 GMT

Hi,

The messages are from EE

I'm worried about losing the numbers

Thanks

Re: ee numbers moved to virgin

XRaySpeX — Fri, 21 Oct 2022 08:28:16 GMT

If the nos. have got as far as VM you shouldn't lose them.

Did you port to VM before your min. term was up? If so, maybe EE are just seeing out the term of the contract. PACs only allow you to forgo any notice period when you port them on or after the min. term.

Re: ee numbers moved to virgin

aliz — Fri, 21 Oct 2022 09:24:28 GMT

Thanks for your reply. That's reassuring

We were on a monthly rolling contract after the contract ran out but we did move them over mid month.

The phone numbers we moved over are working fine so maybe nothing to worry about.

Re: ee numbers moved to virgin

XRaySpeX — Fri, 21 Oct 2022 09:26:33 GMT

You shouldn't need to give notice in that case.