topic EE complete lack of understanding in SIM cards & Porting

EE complete lack of understanding

Annoyed18 — Thu, 20 Oct 2022 19:47:49 GMT

Not only has EE cut of my wife’s and My SIM cards, but they also can not reactivate them. Told us it will be over a week before we get two new sims. Offered us a £30 compensation voucher which I declined.
A week without phones we use for our business is a complete joke. We shall be going to EE first thing tomorrow to cancel our contracts and joining another provider.

Anyone here recommend a reliable service provider?
I will NEVER use EE again and will not recommend to anyone!

Re: EE complete lack of understanding

bristolian — Thu, 20 Oct 2022 19:53:26 GMT

@Annoyed18 wrote:

A week without phones we use for our business

Are these phones on business accounts?

What were the circumstances for needing new SIMs?

Re: EE complete lack of understanding

Northerner — Thu, 20 Oct 2022 21:23:00 GMT

Hi @Annoyed18

If you go into any EE store they can provide you with a SIM for free if you need a new one. No waiting.

You cannot have two Sims active on the same account. This is why your old one is deactivated when a new one is sent.

Thanks