topic Re: PUK number from another phone abroad in SIM cards & Porting

PUK number from another phone abroad

HDBS — Thu, 20 Oct 2022 08:30:47 GMT

Despite several previous answers to similar posts I am unable to find the choice of unblock my phone as I don’t know where account settings is - I am online from another phone after putting in the incorrect SIM and my phone got locked . I am also abroad in the USA so cannot easily phone EE - please help I am desperate to get my phone in working order while traveling

Re: PUK number from another phone abroad

HDBS — Thu, 20 Oct 2022 08:35:21 GMT

Despite several previous answers to similar posts I am unable to find the choice of unblock my phone as I don’t know where account settings is - I am online from another phone after putting in the incorrect SIM and my phone got locked . I am also abroad in the USA so cannot easily phone EE - please help I am desperate to get my phone in working order while traveling

Re: PUK number from another phone abroad

Christopher_G — Thu, 20 Oct 2022 10:34:21 GMT

Hi @HDBS

Welcome to the community.

Follow this link to your My EE account settings, it should be listed there.

Chris

Re: PUK number from another phone abroad

XRaySpeX — Thu, 20 Oct 2022 13:12:56 GMT

You'll find the PUK, to unblock your SIM after too many incorrect PIN attempts, in your online MyEE under Menu > Account Settings > Unlock your SIM.

Re: PUK number from another phone abroad

HDBS — Fri, 21 Oct 2022 01:10:43 GMT

Thanks for this but it doesn’t help because the instructions from there are to dial #…. to get the IME or such like but I can’t progress beyond my screen which says SiM blocked . PUK required Contact your service provider . I can’t dial
I am pretty desperate as I am in the USA and really need my phone and can’t seem to get hold of anybody at EE to message as it says that messages are currently unavailable- only can phone but I don’t have a facility to phone long distance .. is there a tolll free number to call from the US to EE ?
Thanks again

Sent from my iPhone

Re: PUK number from another phone abroad

XRaySpeX — Fri, 21 Oct 2022 06:30:28 GMT

The Menu is to be found at Top L on the landing or My EE Mobile page of your online MyEE, looking like (mine happens to be PAYG):

Menu opens up to:

A/c Settings lead to:

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.