topic Re: Esim issues in SIM cards & Porting

Esim issues

Dunks91 — Wed, 19 Oct 2022 20:11:33 GMT

There seems to be an on going issue with Esim and my phone. I had to reset my phone so went into an EE store to get a new one, as I accidentally deleted the sim at the time of phone reset. I am able to receive notifications, such as emails, texts etc and I can call out but when I browse the Internet it's intermittent and incredibly slow. All the settings are up to date as far as am aware. The first Esim I had the same issues. I've checked the phone status and shows am all connected. I don't understand why am having these issues. I can't use a physical sim as there seems to be a problem with my sim card and my phone.

Re: Esim issues

Chris_B — Wed, 19 Oct 2022 21:00:22 GMT

@Dunks91 If the eSim is connected and you can call out there is no issue with the eSim it’s probably a network or device issue I’m thinking it’s more of a device issue if you also had issues with a SIM card also. If you moved over to the new eSim then the sim you got for EE will not work as the information on it got moved over to the eSim. Can you test a different known working sim in your device ?

Re: Esim issues

Dunks91 — Thu, 20 Oct 2022 07:59:53 GMT

Yes another sim card works in the phone. Even though we are both on the same network and have the exact phone my partner can use access the Internet everywhere in the same house where as i can't in certain parts of the house.

Re: Esim issues

James_B — Thu, 20 Oct 2022 09:42:02 GMT

Hi @Dunks91,

Our Technical Support Team will be happy to take a look at this issue if you get in touch.

Thanks

James