topic Re: PUK code in SIM cards & Porting

PUK code

Mayobob225 — Mon, 17 Oct 2022 18:03:02 GMT

My PUK code isn't working. I locked my sim card by accident after entering my code incorrectly 3 times. I have found my PUK code on my-ee and I have tried it 6 times on different devices, but it isn't working. What can I do?

Re: PUK code

Chris_B — Mon, 17 Oct 2022 18:13:28 GMT

@Mayobob225 If you’ve tried to unlock it more than 3 times you’ve now permanent locked the SIM card and you need to request a replacement sim.

Re: PUK code

Mayobob225 — Tue, 18 Oct 2022 23:30:20 GMT

I should have 10 attempts to enter my puk code. It doesn't say I'm locked out, but my puk code isn't working. Why is the code not being accepted?

Re: PUK code

Jon_K — Wed, 19 Oct 2022 06:43:51 GMT

Hi @Mayobob225.

Can you see a second PUK code in your My EE Account?

If you're still having trouble I'd recommend contacting our Customer Care team.

Jon